If you're not 100% satisfied with our product(s) or service; we'll be glad to refund the original item value. Understanding the delicate nature of our products, returns must be made promptly.
Please unpack and check all items immediately on receipt. Please report any faulty, damaged or missing item/s (including items damaged in shipping) within 24 hours of delivery both to your local DHL office and to us. In the event of a query please retain all packaging materials and labelling, including postage, courier or other shipping labels - claims for missing or damaged items may be invalidated without this. Repair or replacement will be provided on return of the faulty goods.
To receive a refund; you should ship the item(s) to our Europe office within 7 days of received and inform us via e-mail. The item(s) returned should be in original/unused condition and with original shipping package included. Please note that, when returning the product you should write "Sample" on the proforma invoice or on the waybill and indicate the total price less than "50 USD" for custom charges. Otherwise, we can not clear the returned product from custom and can not process.
Wholesale orders and custom products are non-refundable and can not be changed.
Once your package is received it will be thoroughly inspected to ensure that there was no use of the item(s) and that all parts are securely in place. Your PayPal account or credit card account will then be refunded the amount of the item, except all shipping and handling charges in both directions.
If your delivery address is different from the registered delivery address in PayPal, you should contact us about your right delivery address. Otherwise, Prayer Bead Store will ship orders to registered PayPal delivery address.
Prayer Bead Store is not responsible for delayed or lost of packages because of wrong delivery - shipping address. Also for return products, any lost of package because of post services or wrong addresses are not under Prayer Bead Store responsibility.
If you have any questions about this policy, please Contact Us